Ottawa Towing Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have under Canadian privacy law.
This policy covers personal information collected through our website, phone calls, email, and in-person interactions.
We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). The owner of Ottawa Towing Solutions is responsible for our compliance with this Privacy Policy and PIPEDA.
1. Information We Collect
Information you provide directly
When you contact us by phone, email, or through any online form on our website, we may collect the following personal information:
- Full name
- Phone number
- Email address
- Vehicle and service details
Information collected automatically
When you browse our website, certain technical information is collected automatically through cookies and similar technologies:
- IP address
- Browser type and version
- Pages visited, time spent on pages, and referring URLs
- Device type
- Approximate geographic location (derived from IP address)
2. How We Collect Information
We collect personal information through the following means:
- Phone, email, and online forms — provided directly by you when you contact us or request a service.
- Google Tag Manager (GTM) — manages the loading of analytics and advertising tags on our website.
- Google Analytics 4 (GA4) — collects anonymized usage data to help us understand how visitors interact with our site.
- Google Ads — uses cookies to measure the effectiveness of our advertising campaigns.
- Vercel Analytics — collects privacy-focused website performance data.
3. Why We Collect Your Information
We use personal information for the following purposes:
- To respond to service requests: Your name, phone number, and email allow us to follow up on requests, dispatch a tow truck, and provide customer support.
- To improve our website: Analytics data helps us understand which pages are most useful and identify technical issues.
- To measure advertising effectiveness: Advertising cookies help us determine which campaigns drive visits and service bookings.
- To comply with legal obligations: We may retain information as required by applicable laws and regulations.
4. Cookies We Use
The following cookies may be set on your device when you visit our website:
Analytics cookies (Google Analytics 4)
- _ga — Distinguishes unique visitors. Expires after 2 years.
- _ga_* — Maintains session state for GA4. Expires after 2 years.
Advertising cookies (Google Ads)
- _gcl_au — Stores conversion data for Google Ads. Expires after 90 days.
- _gcl_aw — Records which ad click led to a website visit. Expires after 90 days.
How we obtain your consent
When you first visit our website, a cookie consent banner is displayed asking you to accept or reject non-essential cookies. Analytics and advertising cookies (Google Analytics and Google Ads) are not loaded until you explicitly click “Accept All.”If you click “Reject,” no tracking cookies are set. You can also click “Settings” to choose which cookie categories to allow.
You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of any page on our website. Your preferences are stored locally in your browser and are not transmitted to our servers.
You can also control cookies through your web browser settings. Blocking or deleting cookies may affect your experience on our website.
5. Third Parties
We share personal information with the following third-party service providers, each of which processes data on our behalf and in accordance with their own privacy policies:
- Google Analytics (Google LLC) — Website analytics. Data is processed in the United States.
- Google Ads (Google LLC) — Advertising measurement and conversion tracking. Data is processed in the United States.
- Vercel Analytics (Vercel Inc.) — Privacy-focused website performance analytics. Data is processed in the United States.
- Supabase Inc. — Secure cloud database used to store form submissions. Data is stored in AWS infrastructure.
- Insurance companies and roadside assistance providers — We may share your information with insurance companies and roadside assistance providers in connection with the delivery of our services.
We do not sell, rent, or trade your personal information to any third party.
6. Data Retention
We retain personal information only as long as necessary for the purposes described above:
- Contact and service records (name, phone, email, service details) — retained for up to 3 years after the last interaction, or as required for legal and business purposes.
- Analytics data — Google Analytics retains data for 14 months by default. Vercel Analytics data is retained for 30 days.
- Advertising cookies — expire automatically after 90 days.
- Phone call recordings — retained for up to 1 year for training and quality assurance purposes.
When personal information is no longer needed, it is securely deleted or anonymized.
7. Your Rights Under PIPEDA
As a Canadian resident, you have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to correction: You may request that we correct any inaccurate or incomplete personal information.
- Right to deletion: You may request that we delete your personal information, subject to legal retention obligations.
- Right to withdraw consent: You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide services to you.
To exercise any of these rights, please contact us using the details provided at the bottom of this page. We will respond to your request within 30 days.
To opt out of marketing communications, reply STOP to any message or email dispatch@ottawatowingsolutions.ca.
8. Phone Call Recording
We may record phone calls for training and quality assurance purposes. By calling us, you consent to this recording.
9. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors.
10. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), secure cloud infrastructure, and restricted access to personal data.
No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, the "Last updated" date at the top of this page will be revised. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint about how your personal information has been handled, please contact us:
Ottawa Towing Solutions
2161 Bantree St., Ottawa, ON K1B 4X3, Canada
Email: dispatch@ottawatowingsolutions.ca
Phone: 613-290-6150
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.