Last updated: April 2, 2026
1. Acceptance of Terms
By accessing or using the Ottawa Towing Solutions website (ottawatowingsolutions.ca) or requesting any of our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or request our services.
Ottawa Towing Solutions reserves the right to update or modify these terms at any time without prior notice. Your continued use of the website or our services following any changes constitutes your acceptance of the revised terms.
2. Services Provided
Ottawa Towing Solutions provides professional towing and roadside assistance services throughout Ottawa, Ontario and surrounding areas. Our services include, but are not limited to:
- Emergency towing
- Flatbed towing
- Accident recovery
- Roadside assistance
- Battery boost and jump starts
- Vehicle lockout service
- Emergency fuel delivery
- Flat tire change
- Heavy-duty towing
- Long-distance towing
- Impound and parking enforcement towing
- Commercial fleet towing services
- Junk car removal
The availability of specific services may vary depending on location, equipment availability, weather conditions, and other operational factors. Ottawa Towing Solutions reserves the right to decline any service request at its sole discretion.
3. Service Availability
Ottawa Towing Solutions operates 24 hours a day, 7 days a week, 365 days a year, serving Ottawa and the surrounding areas including Kanata, Barrhaven, Orléans, Gatineau, Stittsville, Manotick, Kemptville, Arnprior, and beyond.
While we strive to respond to all service requests as quickly as possible, response times provided on our website or by our dispatchers are estimates only and are not guaranteed. Actual response times may vary depending on traffic conditions, weather, distance, call volume, and equipment availability. Ottawa Towing Solutions shall not be held liable for any delays in response or service delivery.
4. Booking and Cancellation
Submitting a service request through our website, by phone, or through any other channel constitutes a request for service and does not guarantee confirmation. All service requests are subject to availability, and a booking is only confirmed once an Ottawa Towing Solutions representative has expressly confirmed it with you.
If you need to cancel a confirmed service request, please contact us as soon as possible at 613-290-6150. Cancellation fees may apply if a tow truck has already been dispatched to your location. The specific cancellation fee, if any, will depend on the circumstances and will be communicated to you by our dispatcher.
5. Pricing and Payment
Pricing for our services is provided on a per-request basis. Quotes given over the phone, online, or on-site are estimates based on the information available at the time. Final pricing may vary depending on factors including but not limited to:
- Distance of the tow or service call
- Type and size of the vehicle
- Road, weather, and site conditions
- Time of service (standard hours vs. after-hours)
- Special equipment or additional labour required
Payment is due at the time of service unless other arrangements have been made in advance. We accept major credit cards, debit, and cash. Ottawa Towing Solutions reserves the right to withhold release of a vehicle until payment has been received in full.
6. Limitation of Liability
Ottawa Towing Solutions takes every reasonable precaution to ensure your vehicle is handled safely and professionally. However, to the fullest extent permitted by applicable law:
- Ottawa Towing Solutions is not liable for any pre-existing damage to your vehicle, including mechanical issues, body damage, or wear and tear that existed prior to our provision of services.
- Ottawa Towing Solutions is not liable for delays, service interruptions, or inability to perform services caused by circumstances beyond our reasonable control, including but not limited to severe weather, road closures, traffic conditions, natural disasters, or government directives.
- Ottawa Towing Solutions is not liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of our services or website, including but not limited to loss of income, loss of business, or vehicle downtime.
- In no event shall Ottawa Towing Solutions' total liability for any claim arising from the provision of services exceed the amount paid by the customer for the specific service giving rise to the claim.
If you believe your vehicle sustained damage during our service, please notify us immediately at 613-290-6150 so that we can investigate and address the matter promptly.
7. User Conduct
When using our website or requesting our services, you agree to:
- Provide accurate and complete information regarding your vehicle, location, and the nature of your service request.
- Not misuse our website, including attempting to gain unauthorized access to any part of the site, transmitting harmful code, or using the site for any unlawful purpose.
- Not interfere with the proper functioning of the website or the provision of services to other customers.
- Treat our operators and staff with respect and refrain from abusive, threatening, or harassing behaviour.
Ottawa Towing Solutions reserves the right to refuse service to anyone who violates these terms or engages in conduct that we deem inappropriate or unsafe.
8. Intellectual Property
All content on the Ottawa Towing Solutions website — including text, images, graphics, logos, icons, page layouts, and software — is the property of Ottawa Towing Solutions or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, or otherwise use any content from our website without the prior written consent of Ottawa Towing Solutions, except for personal, non-commercial use such as printing a page for your own reference.
9. Website Disclaimer
The Ottawa Towing Solutions website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
While we make reasonable efforts to ensure that the information on our website is accurate and up to date, Ottawa Towing Solutions makes no representations or warranties regarding the completeness, accuracy, or reliability of any content on the site. Information on the website, including service descriptions and pricing, is subject to change without notice.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Ottawa Towing Solutions. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. Accessing third-party links is at your own risk.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising out of or relating to these terms or the use of our services shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada.
12. Severability
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
13. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us:
- Phone: 613-290-6150
- Email: dispatch@ottawatowingsolutions.ca
- Address: 2161 Bantree St., Ottawa, ON K1B 4X3