Last updated: April 2, 2026
1. Acceptance of Terms
By accessing or using the Ottawa Towing Solutions website (ottawatowingsolutions.ca) or requesting any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or request our services.
By using our services, you represent that you are at least 18 years of age.
Ottawa Towing Solutions reserves the right to update or modify these terms at any time without prior notice. Your continued use of the website or our services following any changes constitutes your acceptance of the revised terms.
2. Services Provided
Ottawa Towing Solutions provides professional towing and roadside assistance services throughout Ottawa, Ontario and surrounding areas. Our services include, but are not limited to:
- Emergency towing
- Flatbed towing
- Accident recovery
- Roadside assistance
- Battery boost and jump starts
- Vehicle lockout service
- Emergency fuel delivery
- Flat tire change
- Heavy-duty towing
- Long-distance towing
- Impound and parking enforcement towing
- Commercial fleet towing services
- Junk car removal
Heavy-duty and commercial fleet services are subject to equipment availability.
For junk car removal, the customer must provide proof of vehicle ownership or authorized disposal documentation.
The availability of specific services may vary depending on location, equipment availability, weather conditions, and other operational factors. We reserve the right to decline service for legitimate operational, safety, or business reasons, subject to the Ontario Human Rights Code.
3. Service Availability
Ottawa Towing Solutions operates 24 hours a day, 7 days a week, 365 days a year, serving Ottawa and the surrounding areas including Kanata, Barrhaven, Orléans, Gatineau, Stittsville, Manotick, Kemptville, Arnprior, and beyond.
While we strive to respond to all service requests as quickly as possible, response times provided on our website or by our dispatchers are estimates only and are not guaranteed. Actual response times may vary depending on traffic conditions, weather, distance, call volume, and equipment availability. Ottawa Towing Solutions shall not be held liable for any delays in response or service delivery.
Response times to areas outside Ottawa's urban core, including Kemptville, Arnprior, and rural communities, may be longer. Response times may also be elevated during peak hours, severe weather, or high call volume.
4. Booking and Cancellation
Submitting a service request through our website, by phone, or through any other channel constitutes a request for service and does not guarantee confirmation. All service requests are subject to availability, and a booking is only confirmed once an Ottawa Towing Solutions representative has expressly confirmed it with you.
If you need to cancel a confirmed service request, please contact us as soon as possible at 613-290-6150. Cancellation fees may apply if a tow truck has already been dispatched to your location. The specific cancellation fee, if any, will depend on the circumstances and will be communicated to you by our dispatcher.
A reasonable cancellation fee may apply if a tow truck has already been dispatched to your location. The fee will be communicated by our dispatcher.
5. Pricing and Payment
Pricing for our services is provided on a per-request basis. Quotes given over the phone, online, or on-site are estimates based on the information available at the time. Final pricing may vary depending on factors including but not limited to:
- Distance of the tow or service call
- Type and size of the vehicle
- Road, weather, and site conditions
- Time of service (standard hours vs. after-hours)
- Special equipment or additional labour required
Final pricing may differ from initial estimates due to on-site conditions. Our operators will communicate any significant changes before proceeding with the service.
Payment is due at the time of service unless other arrangements have been made in advance. We accept major credit cards, debit, and cash. A written invoice or receipt will be provided for all services rendered.
All fees comply with applicable Ontario regulations, including any rates prescribed under the Towing and Storage Safety and Enforcement Act, 2021.
Pursuant to Ontario's Repair and Storage Liens Act, R.S.O. 1990, c. R.25, Ottawa Towing Solutions holds a possessory lien on any vehicle in its care for unpaid towing and storage charges. The vehicle will not be released until all outstanding fees are paid in full.
6. Vehicle Condition and Inspection
Ottawa Towing Solutions may photograph and document your vehicle's condition before and after service. Customers are encouraged to note and photograph any pre-existing damage before service begins. Any damage claims must be reported immediately by calling 613-290-6150.
7. Tow Authorization
By requesting a tow, you authorize Ottawa Towing Solutions to transport your vehicle to the agreed-upon destination. Our operators may request verbal or written authorization before commencing work. For impound and parking enforcement tows, verbal or written authorization is provided by the property owner or their authorized representative, as permitted by applicable Ontario law, including the Trespass to Property Act.
8. Personal Property
Personal property left inside a towed vehicle remains the property of the vehicle owner. Customers may retrieve personal belongings from stored vehicles during business hours upon request. Ottawa Towing Solutions is not responsible for loss, theft, or damage to personal property left inside vehicles during towing or storage.
9. Vehicle Storage
Vehicles stored at an Ottawa Towing Solutions facility are subject to daily storage fees beginning 24 hours after delivery. Current daily rates are available upon request. In accordance with Ontario's Repair and Storage Liens Act, written notice will be provided to the registered vehicle owner.
10. Abandoned Vehicles
Vehicles not claimed within 60 days of notification will be deemed abandoned and dealt with in accordance with Ontario's Repair and Storage Liens Act, R.S.O. 1990, c. R.25, which may include selling the vehicle to recover outstanding fees.
11. Insurance and Third-Party Billing
Ottawa Towing Solutions may, at its discretion, invoice your insurance provider directly for covered services. The customer remains responsible for all charges in the event that the insurer declines or only partially covers the cost. Any difference between the insured amount and the total fee is the customer's responsibility.
12. Limitation of Liability
Ottawa Towing Solutions takes every reasonable precaution to ensure your vehicle is handled safely and professionally. However, to the fullest extent permitted by applicable law:
- Ottawa Towing Solutions is not liable for any pre-existing damage to your vehicle, including mechanical issues, body damage, or wear and tear that existed prior to our provision of services.
- Ottawa Towing Solutions is not liable for delays, service interruptions, or inability to perform services caused by circumstances beyond our reasonable control, including but not limited to severe weather, road closures, traffic conditions, natural disasters, or government directives.
- Ottawa Towing Solutions is not liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of our services or website, including but not limited to loss of income, loss of business, or vehicle downtime.
Ottawa Towing Solutions maintains full commercial liability and cargo insurance coverage. In the event of damage caused by our negligence, claims will be handled through our insurance provider. Proof of insurance is available upon request. The limitation of liability in this section does not apply to damages caused by gross negligence or wilful misconduct.
If you believe your vehicle sustained damage during our service, please notify us immediately at 613-290-6150 so that we can investigate and address the matter promptly.
13. Customer Responsibilities
When requesting or receiving our services, you agree to:
- Provide accurate and complete information regarding your vehicle, location, and the nature of your service request.
- Ensure that you are the registered owner of the vehicle or have authorization from the registered owner to request service.
- Be present at the service location or designate an authorized representative to meet our operator, unless otherwise arranged.
- Treat our operators and staff with respect and refrain from abusive, threatening, or harassing behaviour.
- Clear the area around the vehicle of personal belongings or hazards, where possible, before service begins.
Ottawa Towing Solutions reserves the right to refuse service to anyone who violates these terms or engages in conduct that endangers the safety of our staff or the public.
14. Dispute Resolution
If you have a concern about our services or a charge, please contact us at 613-290-6150 or dispatch@ottawatowingsolutions.ca. We will make every effort to resolve the matter promptly. If the dispute cannot be resolved informally within 30 days, either party may pursue mediation or legal action.
15. Intellectual Property
All content on the Ottawa Towing Solutions website — including text, images, graphics, logos, icons, page layouts, and software — is the property of Ottawa Towing Solutions or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, or otherwise use any content from our website without the prior written consent of Ottawa Towing Solutions, except for personal, non-commercial use such as printing a page for your own reference.
16. Website Disclaimer
The Ottawa Towing Solutions website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
While we make reasonable efforts to ensure that the information on our website is accurate and up to date, Ottawa Towing Solutions makes no representations or warranties regarding the completeness, accuracy, or reliability of any content on the site. Information on the website, including service descriptions and pricing, is subject to change without notice.
This disclaimer applies to the website and its content only. It does not limit any rights you may have under applicable consumer protection legislation with respect to services performed.
17. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Ottawa Towing Solutions. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. Accessing third-party links is at your own risk.
18. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising out of or relating to these terms or the use of our services shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada.
19. Severability
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Ottawa Towing Solutions.
21. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us:
- Phone: 613-290-6150
- Email: dispatch@ottawatowingsolutions.ca
- Address: 2161 Bantree St., Ottawa, ON K1B 4X3, Canada